Returns & Exchanges

At EnerGym, we are committed to your total satisfaction with our sports and fitness gear. If you are not completely satisfied with your purchase, you can return or exchange items within 14 days of receipt, provided they are in their original packaging and unused condition.

Return Process

• 1.
  Submit a Request

  Contact our customer service team via email or our website portal with your order number and the reason for the return.

• 2.
  Pack the Equipment

  Ensure the product is securely packed in its original box with all accessories, manuals, and proof of purchase included.

• 3.
  Shipment or Collection

  Depending on the item size, you can ship it back to our main warehouse or coordinate a pickup for heavy machinery like treadmills.

• 4.
  Quality Check and Refund

  Once our technicians inspect the item and confirm it meets our return criteria, a refund will be processed to your original payment method within 7 business days.